Wildlife Tours and Education
Wildlife Tours and Education 

Terms & Conditions

Terms and Conditions 

 

Please read our tour terms and conditions fully before entering into any contract with Wildlife Tours and Education.

Contents:

a)            Conditions applicable to day tours

b)            Conditions applicable to longer tours

c)            Conditions applicable to all tours

d)            Conditions applicable to Gift Vouchers

e)            Conditions applicable to Pelagic trip

 

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a)            Conditions applicable to day tours

 

For day tours it is advisable to wear stout shoes or boots with appropriate all weather clothing.

A deposit may be payable, although this may not always be required. Payments may be made by cash or cheque; unfortunately payment by credit card is not available. Full settlement for our day events is required on the day of the tour.

No refunds of deposits for day tours can be given unless more than two weeks notice of cancellation can be given by a participant. 

Bad weather will not normally affect day tours but it may be possible to adjust dates at the discretion of Wildlife Tours and Education.

Numbers on day tours will not normally exceed 6 and will by necessity only normally proceed where the number of bookings exceeds 2 persons although this is at the discretion of Wildlife Tours and Education. Discounts may be available for three or more people or more than one consecutive days booking.

If you need accommodation in Norfolk we will be pleased to give you advice based on our experience and the experiences of our clients.

All participants are strongly advised to take out insurance that will be applicable and adequate for their needs; ensuring a level of excess is included which is appropriate. Participants are to understand they are liable for any loss or damage not covered by their insurance where an incident is not directly related to actions taken by Wildlife Tours & Education.

 

 

b)            Conditions applicable to longer tours

 

Payment for Longer Tours and events will be invoiced and payment must be received 2 calendar months before departure.(except pelagic – see below)  If final payment is not forthcoming 2 calendar months before departure this will be deemed as a cancellation of the booking and deposits already made cannot be refunded.

Accommodation as part of our tours will be arranged by Wildlife Tours and Education normally as part of the package.  If you need accommodation in Norfolk we will be pleased to give you advice based on our experience.

The lead passenger will be asked to sign a booking form and supply a deposit amounting to 10% of the total cost of the tour (except pelagic tours see below) In signing the booking form the lead passenger confirms that all parties for which he/she is lead passenger agrees and abides by the terms and conditions of Wildlife Tours and Education and is authorised to act on their behalf.

Upon receipt of deposit/full payment and booking form Wildlife Tours and Education will issue a confirmatory letter/e-mail stating details of the booking. It is the lead passenger’s responsibility to ensure any omission or discrepancy within the confirmatory letter is reported to Wildlife Tours and Education within 10 days of the date of the communication. Changes outside this time period cannot be made.

All participants are strongly advised to take out travel insurance that will be applicable and adequate for their needs; ensuring a level of excess is included which is appropriate. Participants are to understand they are liable for any loss or damage not covered by their insurance where an incident is not directly related to actions taken by Wildlife Tours & Education.

For travel to foreign countries participants are responsible for obtaining the required travel documents and inoculations. Wildlife Tours cannot be held liable for any denial of entry by authorities.

For foreign tours we require passport details of all tour participants eight weeks before departure.

All tours have a minimum number of participants to make the tour financially viable for Wildlife Tours and Education. If this number is not attained we promise to advise participants if a tour will not be going ahead 6 weeks prior to departure. If this happens a full refund will be made by Wildlife Tours and Education (see part c) below)

Charges upon cancellation of a booking are dependent upon the time to departure based upon the following table:

 

More than 2 calendar months before departure      

Amount of Deposit is charged

 

Between 2 and 1 calendar months before departure          

50% of total payments made is charged

 

Less than 1 calendar month before departure                             

100% of total payments made is charged

 

Pelagic Tours and other Boat Tours have a 100% of total cost payable up front with no refund at any time payable for cancellation of bookings.

 

Depending upon the reason for your cancellation a refund via your insurance may be available.

Due to uncertainty in fuel and flight charges it may be necessary for Wildlife Tours and Education to levy a surcharge. If this is greater than 10% of the total cost of the tour you will be entitled to cancel your booking with a full refund of deposit and payments made.

By booking with Wildlife Tours and Education you acknowledge that the tours we offer often involve inherent risks and dangers due geographical location and activities involved in the tour. Such tours may involve a significant amount of inherent personal risk. These include injury, disease, loss or damage to property, inconvenience and discomfort.

Wildlife Tours and Education will not be responsible for any injury, illness, death, loss, damage, expense, delay, cost or other sum or claim of any description including compensation which results from any action of anyone other than the direct action of Wildlife Tours and Education.

Cameras, telescopes, binoculars, other optics, computer equipment and tripods as well as other delicate items are to be carried in the boot of the vehicle or in the cockpit – NOT in the trailer (if fitted). It is the participants responsibility to ensure this happens.

At the time of booking we are not in a position to confirm flight times. These will be made available as soon as possible prior to departure.

 

c)            Conditions applicable to all tours

 

If cancellation of any tour is made by Wildlife Tours and Education a full refund will be given.

Our holidays and tours each require a minimum number of participants before we can operate them. The applicable minimum number depends on various factors and varies from tour to tour. We promise to advise you as soon as possible prior to departure if we have to cancel a tour for any reason. If we do so a full refund of any deposits or fee paid will apply.

We will always try to ensure that individuals on a tour have roughly the same experience levels but a mixture of experience is sometimes an advantage.

All our tours and holidays have a non-smoking policy when within an enclosed area. If participants do smoke they are kindly requested to do so well away from the main party.

Wildlife Tours and Education or the tour leader reserves the right to decline or terminate any booking without refund if any participant cannot or is unwilling to conduct themselves in a manner appropriate to the fulfilling of the tour and the enjoyment of other participants.

Wildlife can at times be extremely elusive and we cannot at any time guarantee sightings. Although anticipation can add to excitement it is recognised that when animals and birds do not perform as we would want them to it can be disappointing and we will always ensure we do our best to get all participants the best available views without compromising or disturbing the animal or bird involved. It must however be recognised at all times it is the welfare of the Wildlife that is paramount.

Wildlife Tours and Education cannot be held liable for any loss, injury, damage, illness or accident unless it can be proven that we are at fault.

Clients are expected to take all reasonable care at all times.

If you have a complaint please raise this at the time to allow us to correct the situation if this is possible. If it is not possible to raise this at the time please write to our registered address within two weeks of the cessation of the tour or event. Please advise Wildlife Tours and Education of any medical condition or special dietary requirements of any participant of which we should be aware when booking tours or when a condition develops if this is later. This is the lead passenger’s responsibility.

Wildlife Tours and Education will try our best to accommodate any requested changes to bookings made but please note this is not always possible.

Sometimes we have to make significant changes to tours due to weather, political action or other circumstances – we will attempt to reconstitute the tour with the available resources. In these circumstances refunds cannot be made.

Full compliance with tour itineraries is not always possible for reasons beyond our control. If such circumstances arise we will attempt to reconstitute the tour with the available resources. In these circumstances refunds cannot be made.

 

 

d)            Conditions applicable to Gift Vouchers

 

Gift Vouchers must be used within 12 months of issue and cannot be exchanged for a cash equivalent.

 

e)            Pelagic trips

 

Completion of the application form does not guarantee acceptance upon the voyage.

If payments from sufficient numbers of persons are attained to make the trip viable, places will be allocated on a strict first come first served basis. Successful applicants will receive a confirmatory e-mail enclosing an online receipt.

Full payment is required to reserve a place on the sailing which is not refundable except in the circumstances outlined below.

If you are unsuccessful and your payment is received after all places have been allocated your cheque will be returned un-cashed.

If insufficient payments are received to make the sailing viable, your cheque will be returned un-cashed.

If sailing does not take place due to bad weather your full payment will be refunded, but not any costs you may have incurred in travelling to the port of sailing. A phone message will be in place prior to sailing stating the likelihood of sailing considering the prevailing weather. Please note it is the captains’ prerogative to cancel the sailing for safety reasons at any time.

 

Sailing and docking times are based on tidal access to the dock of sailing. It is not possible to leave later than the set sailing time or return sooner than the docking time. It is your responsibility to ensure you are at the quayside in good time to board for sailing. If you cancel your booking at any time or fail to turn up for sailing on time no refund can be given. Further joining instructions will be issued nearer the sailing date.

Any equipment, optical or otherwise, taken on board is at the owners own risk.

 

Privacy Policy

 

This privacy policy sets out how Wildlife Tours and Education uses and protects any information that you give us when using this website.

 

Wildlife Tours and Education is committed to ensuring that your privacy is protected. Should we ask you to provide data by which you can be identified, then it will only be used in accordance with this privacy policy.

 

1              Updating this Policy

 

Wildlife Tours and Education may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

This policy is effective from 22nd July 2011

 

2              What Information we Collect

 

We may collect the following information:

 

•             Your name and title.

•             Contact information including your email address.

•             Demographic information such as your post code.

 

We require this information to understand your needs and provide you with a better service.

 

3              Security Procedures

 

We are committed to ensuring that your information is secure.

 

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

4              How we use Cookies

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

 

Cookies allow web applications to respond to you as an individual.

 

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website by tailoring it to the needs of our customers. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

5              Links to other Websites

 

Our website may contain links to enable you to visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website, and cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites.

 

You should exercise caution and look at the privacy statement of the website you're visiting.

 

6              Controlling your Personal Information

 

You may choose to restrict the collection or use of your personal information. If you have previously agreed to our using your personal information, you may change your mind at any time by contacting us.

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

 

7              Information Disclosure

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held about you, please write to:

 

Wildlife Tours and Education

Falcon Cottage

28 Hungry Hill

Northrepps

CROMER

Norfolk

NR28 0LN

United Kingdom

 

If you believe that any information we are holding about you is incorrect or incomplete, please write or e-mail carl@wildlifetoursandeducation.co.uk as soon as possible. We will promptly correct any information found to be incorrect. 

 

 

 

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Ptarmigan - Taken on our Scottish long weekend

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